08/19/2010

Windsor, Ontario, August 19, 2010. Lou Rinaldi, PA to the Minister of Municipal Affairs and Housing, Peter Hume, immediate AMO Past President, and Pat Vanini, AMO Executive Director, presented a P.J. Marshall Plaque Award to the Town of Markham for d
A Plaque Award recognizes projects that exemplify all of the P.J. Marshall Award’s criteria: innovation, tangible benefits, improved efficiency, innovative financing and transferability.

“Markham found that the Dewey decimal system alone could not keep up with its volume of activity, so it designed its own system to improve the sorting and retrieval of items,” said Pat Vanini.  “It’s an innovative way to keep pace with the growth of library materials and it has the potential to enhance operations in libraries across North America.”  

Known as C3, the project organizes non-fiction items with colour-coded spine labels, user-friendly subject categories, and four-digit coding.  Since implemented, the system has increased the efficiency of retrieving items by close to 350 per cent.  It has also improved efficiencies shelving items by more than 475 per cent, saving the library approximately $188,000 each year.  

The Award was accepted by Councillor Alex Chiu, Library CEO Catherine Biss and Cheryl Giblon, Chair of Markham’s Public Library Board, at the 2010 AMO Annual Conference on Wednesday.  

“Markham Public Library has done an exceptional job developing and implementing a user-friendly and state-of-the-art classification system that has taken the customer service experience to a new level,” said Alex Chiu, Ward 8 Councillor and Chair of the Markham Community and Fire Services Committee.  “I would like to congratulate Catherine Biss, CEO of the Library and her team for launching this leading edge system and supporting Markham’s commitment to customer service excellence.”

The P.J. Marshall Award is an annual competitive process organized by AMO.  Awards acknowledge municipalities who have demonstrated leadership and innovation in public-private partnerships.  Submissions by Ontario municipalities are judged by a panel on their creativity and success in implementing new, innovative ways of serving the public.  This year, one award and one certificate of merit were awarded.


AMO is a non-profit organization representing almost all of Ontario’s 444 municipal governments.  AMO supports strong and effective municipal government in Ontario and promotes the value of municipal government as a vital and essential component of Ontario and Canada’s political system. 

- 30 -