AMO Accessibility Policies and Procedures
To ensure that all individuals have access to AMO AODA documents and
training, the following have been provided in multiple file formats
where applicable: Word document (97-2004.doc), Powerpoint (97-2004.ppt),
and Adobe PDF (it is recommended that Adobe Acrobat Pro is utilized to
open PDF’s as it allows for assistive technology compatibility, to
download Adobe Acrobat Pro please visit www.adobe.com)
Please note all word documents are protected to restrict
modification. You may be prompted to enter a password please click read
only to continue.
- Association of Municipalities of Ontario (AMO) –
Accessible Customer Service Policy. The Accessibility for
Ontarians with Disabilities Act, 2005 (the “AODA”) is a
Provincial Act with the purpose of developing, implementing and
enforcing accessibility standards in order to achieve accessibility for
persons with disabilities with respect to goods, services, facilities,
accommodation, employment, buildings, structures and premises.
AMO (“the Corporation”) is a not-for-profit corporation that
aims to represent its member municipal councils in matters affecting
municipal governments and to provide membership services of benefit to
municipal government in Ontario.
This policy applies to all persons within the Corporation who deal with
members of the public or other third parties on behalf of the
Corporation, whether the person does so as an employee, Board Member,
agent, on site volunteers at the Corporation’s conferences and
events, student on placement, or otherwise and all persons who
participate in developing the Corporation’s policies, practices
and procedures governing the provision of goods and services to members
of the public or other third parties.
• Click here to download the Word version
• Click here to download the PDF version
- Association of Municipalities of Ontario (AMO) –
Training. AMO is providing two types of training for AMO
employees, volunteers and third party contractors. The AMO policy
statement as it pertains to Customer Service is: “The Association
of Municipalities of Ontario is committed to providing quality goods and
services that are accessible to all persons we serve.”
- Training Quizzes
All AMO employees, volunteers and third party contractors are required
to take the following quizzes as part of their AODA training. The quiz
links are provided in the Training Booklet and the Powerpoint
presentation. The links below are the print versions of the quizzes.
- Understanding Disabilities Quiz
- Assistive Devices Quiz
- AMO AODA Training Final Quiz
- Employee Emergency Information Worksheet.
Individual emergency response plan and emergency procedures worksheets
for AMO Employees.
• Click here to download the Word version
• Click here to download the PDF version
This section will be updated as
AMO continues implementation of the AODA requirements.
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