Digital Citizen Relationship Management (CRM) Solution

Frequency Foundry logo


Citizen Engagement within a Single Solution
 

 

New IT capabilities so you can serve people and customers better

Blending business strategy with human centered design

  • Microsoft Gold Cloud CRM Partner
  • Provides strategy, solutions, services, and support to customers
  • Products are built on the Microsoft Dynamics 365 and Azure platforms
  • Allows users to manage and act upon citizen requests in a timely manner

Key Features

image of key features

  • Bundled multi-channel contact centre
  • Call recording and chat transcript capabilities
  • 360-degree view of citizen and service areas
  • Powerful Citizen Insights and service delivery
  • Efficient distribution of service requests and work orders
  • Download key features brochure


“Their friendly and knowledgeable staff worked quickly and efficiently
to guide us through the design and implementation of a system”

Heather Wrightley, Customer Service and Support Assistant, Eastern Ontario Regional Network

 

Signal for Microsoft Dynamics 365

Signal logo

  • Signal is a 311 Citizen Service and Engagement CRM and Contact
    Centre
  • Unprecedented security, reliability and scalability while delivering a
    multi-channel engagement toolset
  • Enables automated and modernized citizen service delivery for local
    governments


Program Process

  • AMO staff are happy to help manage the process, send us an e-mail to get started
    OR
  • Contact Frequency Foundry directly if that’s easier – please contact the person listed below
     

Program Cost

  • Frequency Foundry is pleased to exclusively offer the Signal 311 CRM and Citizen Engagement
    solution to members at a preferred price. Read the brochure for more details.
  • Reach out to the Frequency Foundry contact person for a quote 
     

Blog Posting


News Release

 

CONTACT
Nicholas Ruder
Research Advisor
AMO/LAS
T 416.971.9856 x411
TF 1.877.426.6527
 

CONTACT
Charles Finstad
Chief Revenue Officer
Frequency Foundry
T 403.807.8743